Refund Policy

1. General Provisions

1.1. These Rules determine the procedure and conditions for refunding money to the Buyer for goods purchased from the online store of Sole Proprietor Maksym Serhiiovych Yermakov (hereinafter referred to as the “Seller”).

1.2. Refunds are made in accordance with the applicable legislation of Ukraine and these Rules.

1.3. The procedure for returning goods and the procedure for refunding money are interrelated. A refund is made after the returned goods have been received and inspected, unless otherwise provided by law.

2. Grounds for Refund

Funds may be refunded to the Buyer in the following cases:

• return of goods in accordance with the legislation of Ukraine;
• receipt of goods of improper quality;
• receipt of goods that do not correspond to the order;
• cancellation of the order before it is transferred to the Buyer;
• inability of the Seller to fulfill the order;
• other cases provided by the legislation of Ukraine or agreed by the parties.

3. Refund Procedure

3.1. To request a refund, the Buyer must contact the Seller using the contact details specified below.

3.2. The request must include:

• order number;
• name and contact phone number;
• information about the product;
• reason for the return;
• if necessary, other information required to identify the order.

3.3. In cases where a refund requires the return of the goods, the Buyer transfers the goods to the Seller using an agreed return method.

3.4. After receiving the goods, the Seller checks their condition and compliance with the return conditions.

3.5. If the return meets the established requirements, the Seller refunds the money in accordance with the procedure established by law.

4. Refund Method

4.1. As a general rule, funds are refunded using the same method by which the payment was made, unless otherwise agreed by the parties or provided by law.

4.2. When payment was made by bank card, the funds are refunded to the card or account from which the payment was made, subject to the technical capabilities of the payment system.

4.3. When payment was made using bank account details, the funds may be refunded to the corresponding Buyer’s bank account.

4.4. In the case of cash on delivery, the refund procedure is agreed with the Buyer depending on the method used to make the payment.

4.5. The Seller does not refund funds to bank cards or accounts of third parties unless otherwise agreed with the Buyer and not prohibited by law.

5. Refund Timeframes

5.1. Refunds are made within the time limits provided by the applicable legislation of Ukraine after the Seller has received the goods and the information necessary to process the refund.

5.2. The actual time required for funds to be credited to the Buyer’s account may depend on the bank, payment system, or other financial institution.

5.3. The Seller is not responsible for delays in the crediting of funds caused by a bank or payment system where such delays are beyond the Seller’s control.

6. Delivery Costs

6.1. Reimbursement of delivery costs in connection with the return of goods is determined according to the reason for the return and the requirements of the applicable legislation of Ukraine.

6.2. If the goods are returned due to improper quality or because they do not correspond to the order through the fault of the Seller, compensation of the Buyer’s return shipping costs is handled in accordance with Ukrainian law.

6.3. In other cases, the cost of shipping and returning the goods may be borne by the Buyer, if permitted by law.

7. Cases Where a Refund May Be Refused

7.1. A refund may be refused if the Buyer’s request does not meet the conditions for returning goods established by law.

7.2. Certain categories of goods may not be eligible for return or exchange in accordance with Ukrainian law.

7.3. If signs of use, damage, missing required components, or other circumstances are discovered that, under applicable law, prevent the return of the goods, the issue of refunding the funds is resolved in accordance with the requirements of Ukrainian law.

8. Refund for a Cancelled Order

8.1. If the Buyer cancels an order before it is transferred for delivery and payment has already been made, the Seller refunds the paid amount in accordance with the established procedure.

8.2. If the order is cancelled after it has been transferred to the delivery service, the refund is made after the goods have been returned to the Seller, unless otherwise provided by law or agreed by the parties.

9. Incorrect Bank Details

9.1. The Buyer is responsible for the accuracy of the bank details provided for the refund.

9.2. If incorrect bank details are provided, the Seller is not responsible for any delay or inability to credit the funds if the situation did not arise through the Seller’s fault.

10. Contact Information

For questions regarding the return of goods and refunds, the Buyer may contact the Seller:

Seller: Sole Proprietor Maksym Serhiiovych Yermakov
Tax ID: 3871007510
Phone: +380967057582
Email: yermakov2332@ukr.net
Address: 50 Yevheniia Lohinova Street, Apt. 69, Mykolaiv, Ukraine
Working hours: 09:00–22:00

Effective date: 26 September 2026